The first rule of conflict resolution is that conflict is inevitable. The second rule is that conflict does not alwasy have to be an unpleasant and relapse provoking event. Even the most compatible people experience conflict. Badly managed conflict leads to worse conflicts. Conflict that is well managed can be constructive. With the right skills, you can face conflict with relative calm, achieve what you need, and become more aware of your own and other people’s feelings and needs. You will reduce tension and stress as problems are solved. You’ll feel closer to people and better about yourself (Tjosvold, 1993).
Take five minutes to think about two conflicts you have recently experienced. Jot down a few lines to tell the story about each situation. Then write a one sentence definition of what conflict means to you.